Online Banking Disclosures
This document contains Coastal FCU's EFT Disclosures required under Federal
Regulation E. Please read it in its entirety and then click on the "I
Acknowledge" button at the bottom of the screen to continue to the Coastal
On-Line Transaction Service System. If you do not wish to Acknowledge
reading Regulation E, use "Return to Home Page" to return to the
Coastal Federal Credit Union Home page.
A. Member Liability
The security of your access code and password depends largely upon degree of care
and vigilance that you exercise. The Credit Union has employed recognized
security standards to avoid compromising the security of access codes,
passwords, and confidential data at the host level in our offices. If you, the
member, disclose your access code and password to any other person and/or
permit another person to use your access code and password you will be liable
for ALL such unauthorized transactions made possible by your disclosure to the
extent described below.
Tell us AT ONCE if you believe your access code and/or password have been lost,
stolen, or compromised. Telephoning is the best way of keeping your possible
losses down. You could lose all the money in your account, plus your maximum
line of credit. If you tell us within two business days, you can lose no more
than $50.00 if someone used your access code and/or password without your
permission. Take no chances. Notify the Credit Union
even if you only suspect that your access code and/or password have been lost,
stolen, or compromised.
If you do not tell us within two business days after you learn of the loss, theft
or compromise of your access code and/or password, and we can prove we could
have stopped someone from using your access code and/or password without your
permission if you had told us, you could lose as much as $500.00.
if your statement shows transfers that you did not make, tell us at once. If
you do not tell us within sixty (60) days after the statement was mailed to
you, you may not get back any money you lost after the sixty (60) days if we
can prove that we could have stopped someone from taking the money if you had
told us in time.
a good reason, (such as a long trip or a hospital stay) kept you from telling
us, we will extend the time periods.
Telephone Number and Address to be notified in Event of Unauthorized Transfer.
If you believe your access code and/or password has been lost, stolen or
compromised or that someone has transferred or may transfer money from your
account without your permission, call:
1 800 868-4262 option 2 or
919 420-8000 option 2
Alternative Delivery Services Department
Coastal Federal Credit Union
P.O. Box 58429
Raleigh NC 27658
C.Business Day Disclosure:
Our business days
are Monday through Friday. Holidays are not included as business days.
D.Types of Available Transactions, Transfers, and Limits On Same:
Access - You may use your access code and password to:
funds between subs and accounts which exist under the same primary social
funds to other subs and accounts as requested and approved via our
"third party access" request form.
loan and visa payments via transfers from subs and accounts to which you
loan advances against any authorized line of credit.
balances on accounts.
balances on loans.
check clearance information.
check withdrawals to be mailed to your Credit Union address of record.
rate information on savings and loan accounts.
stop payments on personal checks (fee assessed).
statement copy orders (fee assessed).
on Transactions and Service:
have a limited number of attempts to enter your access code and password
before the system logs you off.
Credit Union may set limits on the total dollar amount of any one
Credit Union may set limits on the length of time per user session.
Credit Union may set limits on the aggregate dollar amount of multiple
Credit Union may set limits on the number of transactions done in a
particular time frame.
system maintenance and testing may cause some down time.
dollar amount of any transaction may also be limited by the amount of
money available in any one account or sub.
Credit Union has the right to check each transaction before it is treated
transactions are subject to regulatory restrictions which normally apply
in the financial services industry.
Your Right To Receive Documentation of Transfers:
Statements: You will receive a monthly Checking Account statement. You will
receive a monthly statement for your Regular Savings Account for each month in
which there were transfers made. You will receive a statement at least
quarterly for your active Regular Savings Accounts.
Disclosure of Credit Union's Liability For Failure to
If we do not
complete a transfer to or from your account on time or in the correct amount
according to our agreement with you, we will be liable for your shortages.
However, there are some exceptions. For instance, we will not be liable:
through no fault of ours, you do not have enough money in your account to
make the transfer; or
the system was not working properly and you knew about the breakdown when
you started the transfer; or
circumstances beyond our control (such as fire or flood or loss of power)
prevent the transfer, despite reasonable precautions taken by the Credit
the transfer would go over the credit limit on your line of credit; or
there are contractual limitations based on agreements between us that
properly authorize us not to honor the transfer request;
may be other exceptions stated in our agreement with you.
In Case of Errors or Questions About Your Coastal On-Line Transaction System
Transactions, Please Telephone:
1 800 868-4262 option 2 or 919 420-8000 option 2
We must hear from
you no later than sixty (60) days after we sent the FIRST statement on which
the error or problem appeared.
us your name and account number,
the error or problem that you are unsure about, and explain (if you can)
why you believe it is an error OR why you need more information.
us the dollar amount of the suspected error.
If you tell us orally we will require that you send us your complaint in
writing within ten (10) business days of your oral notification to us. PLEASE
CALL FIRST!!! (This will allow us to take corrective action sooner.)